Refund policy

🛍️ Our Refund & Return Policy

your satisfaction is our top priority! We want you to love what you ordered. But hey, we get it—sometimes things don’t work out. If you’re not 100% happy with your purchase, we’re here to help.

⏳ The 10-Day Happiness Guarantee

You have 10 days from the date you receive your item (or gain access to the service) to request a full refund.

Window: Requests must be submitted within 10 calendar days.
Proof of Purchase: Please keep your receipt or order confirmation email handy! 📧

✅ Eligibility for Refunds

To be eligible for a return or refund, please ensure that:

The item is in the same condition you received it.
It is in its original packaging (if applicable). 📦
Any digital services or products have not been significantly consumed or downloaded (as per our terms).

🚫 What’s Not Refundable?

While we try to be as flexible as possible, a few things are generally "final sale":

Gift Cards 🧧
Downloadable software/digital products that have already been accessed/downloaded.
Items on Clearance or marked as "Final Sale." 🛑

🔄 How to Start Your Refund

Getting your money back should be as easy as spending it! Just follow these steps:

Email us: Reach out to [solemafia.com@gmail.com] with your order number and the reason for the return.
Review: Our team will review your request within 24-48 hours. 🕒
Ship it back: If your return is approved, we’ll send you instructions on where to send your package. 🚚 (Note: Return shipping costs are covered by the customer unless the item arrived damaged).

💸 When Will I Get My Money?

Once we receive and inspect your return, we’ll notify you immediately. If approved:

Your refund will be processed back to your original payment method. 💳
Most banks take about 5-10 business days to reflect the credit in your account. 🏦

📩 Questions?

Need a hand? Our support team is standing by to help you out!

Live Chat: Available on our website from 9 AM - 5 PM. 💬